Technical Support
Back To Basics offers three levels of technical support. With every product we license,
software enhancements and technical support is included for your initial license period.
After the initial license period, we offer on-going license use, software enhancements and
technical support for a monthly fee. The amount of this fee is based on the product
licensed and the number of users. In most cases the license fee is paid in advance on a
quarterly schedule - see our Order Form on the web.
Standard Technical Support
Standard technical support 8:00am to 5:00pm CT. This support is limited to 5 calls per
month. The user may be billed for all phone time that exceeds 30 minutes per month (long
distance phone time is billed @.50 per minute). This service only covers products licensed
specifically from Back To Basics.
Premium Technical Support
Premium technical support 8:00am to 5:00pm CT. This support offers an unlimited number of
calls. The user may be billed for all phone time that exceeds 30 minutes per month (long
distance phone time is billed @.50 per minute). This service only covers products
licensed specifically from Back To Basics and will be priced upon request.
Xtra Technical Support
Xtra technical support 8:00am to 5:00pm CT. This support offers an unlimited number of
calls. The user may be billed for all phone time that exceeds 30 minutes per month (long
distance phone time is billed @.50 per minute). This service includes assistance on
any product that is installed on your workstation or network and will be priced upon
request. Back To Basics cannot guarantee a resolution for every problem, but we will make
every reasonable effort to find a solution for your organization. If an acceptable
solution is not achieved, we will make other recommendations based on our attempt to
resolve your problem.
As of January 1, 2006 all MORSERV clients are using our Standard Technical Support plan.
We have never charged a client for additional support time or telephone charges.
